Frequently Asked Questions

Q: Where Are you Located?

A: Please visit homeoutlet.com/store-locator to find a location near you.


Q: I used to shop at Bargain Outlet or Surplus Warehouse – are you the same company?


A: Yes, in 2020 our company combined our Bargain Outlet and Surplus Warehouse brands under the name of Home Outlet. Our name may have changed, but we are still committed to offering the same quality products at the Guaranteed Lowest Price, paired with knowledgeable, top-notch service.


Q: Why did you change your name?


A: Our name was changed to Home Outlet, with the tagline “Kitchens, Baths, Floors, and More” so that our current and future customers could better understand who we are and what we offer. The change also gave us the opportunity to unify our two brands (Bargain Outlet and Surplus Warehouse) that operate the same way.


Q: How do you offer the Guaranteed Lowest Prices?


A: Our brand was built on our commitment to offering the best value to our customers through the Guaranteed Lowest Price. We know that you want a home that fits your style and family needs, at a great deal. Through our dedication to smart buying, relationships, and lean store operations, we can pass on the most savings to you, our customers. Learn more about our commitment here.


Q: Do you sell American Made products?

A: We do! We are happy to support your choice to purchase American Made products. Just ask a store representative for assistance in choosing your project materials. They will be glad to help you ensure that the products you select are made in the United States.

To learn more about our newest lines of American Made custom-look cabinets, visit our KithOne and Kabinart pages.


Q: Do you offer extra coupons or sale events online or in the store?


A: Because we already have the Guaranteed Lowest Price, you never have to wait for a sale to find a great deal! To show appreciation for our customers, we offer additional discounts once or twice a year. The best way to learn about those events is by signing up for our email newsletter here.


Q: Do you offer any other types of savings programs?


A: We honor our service men and women every day with a 10% discount – learn more here. Our landlords also receive a 3% discount by signing up for the Landlord Program.


Q: Do You Offer (free) Installation Services?

A: We do not currently offer installation services. However, because many of our store representatives work with local contractors on their project needs, they may be able to put you in contact with someone.


Q: Do You Offer A Military Discount?

A: We are proud to show our appreciation to members of the military, veterans, and their families with a 10% Discount in any of our stores. Please feel free to visit our website below for additional information about our Military Discount Page.


Q: Why Do You Close Early On Saturday? Why Are You Closed On Sunday?

A: Thank you for your feedback, [customer name]. We are proud to be a company that is 100% employee-owned and operated. We strive to be respectful of the home and family needs of our Partners while also ensuring the needs of the business are met. By 3 pm on most Saturdays, our store representatives have successfully helped our customers in the store so that they can get back home to tackle their home improvement projects.

If a need does arise when our stores are closed, homeoutlet.com is always open for you to view products and complete your purchase.

We updated our store hours to reflect this and show our commitment to being a family-oriented organization. To share more about your concerns, please send us an email at: info(at)homeoutlet.com.


Q: How Do I Order Kitchen Cabinets?

A: You have a few options. You can begin an online chat with our design team at homeoutlet.com, request a Free Kitchen Plan Here, or contact your local Home Outlet Team Here.


Q: Do you sell in bulk?


A: Yes. See the store manager at the location nearest you to discuss purchasing a large quantity of product. You can find your nearest store location here.


Q: Do you sell seconds, closeouts or refurbished products?


A: Everything we sell at Home Outlet is new, quality merchandise. Some of our products are simply overstocks or last year’s model purchased directly from the manufacturer, allowing us to pass on even greater savings to you.


Q: Why don’t you carry everything that other home improvement stores do?


A: To offer the best prices, we specialize in the products that our customers need the most. A more focused product buying strategy gives us more time to find the best deals on the products we do carry so that we can offer you the Guaranteed Lowest Price. Since we have years of experience (more than 135), we have found that cabinetry, flooring, baths, windows, and doors are the products that consumers and professionals need the most for their DIY and remodeling projects.


Q: Do you have a merchandise return policy?


A: Yes. Please keep your receipt, you will need it for the return. Refunds are given within 90 days of purchase with a receipt for merchandise that is in sellable condition. For more information about our return policy, please visit our Good To Know page.


Q: Are all the products in your store advertised each week?


A: No. We could not possibility fit all the great deals in our ads. Shipments arrive at our stores daily. We are continuously updating the web site, and you will find even more merchandise in our store, so visit often or come on down to the store near you. It’s worth the trip!


Q: Why can’t I find the products in your advertisements or emails on your website?


There are a few reasons that you may see products in our advertisements, social media posts or emails that you cannot find on our website. First, please make sure that you are viewing the products for your nearest store location by selecting your store here. We are continuously adding new products to our website, however, you will find that our stores carry many products that are not available online.

To help inspire your dream room or home, we share images of on-trend products through our Look for Less. We do the work behind the scenes to help you find comparable products, at the Guaranteed Lowest Price. While you may not find the exact product in the image, we believe our substitutions offer the best value for a similar look. Product availability and product styles may vary by location.


In our commitment to offering the best value, we sometimes buy products that are not available at all locations. If you find a product you like, chat with us online or visit your nearby store for help in finding a similar product.


Q: Where are you located?
A: We have 110 Home Outlet stores in 17 states and continue to grow, adding stores in new markets. To find the store nearest you, use our store locator here.

If you are browsing products online, it’s important that you use the store locator and click on “Make My Store” to view the products that are available to you.


Q: Do you Deliver?
A: Yes. When you make a purchase online, you will have two options: ship to store for free pick-up or ship to home (Select locations only. Available for a flat fee on select items). For location information and more about purchases that qualify for shipping Click Here.

Call ahead and we will help load your product when you arrive. We have twine available if you need it to secure your merchandise to your vehicle. Store personnel cannot tie anything to your vehicle.


Q: Can I call you?
A: Yes. For questions about in-store purchases or product-specifications, please use our store locator to find the phone number for your local store.


Q: Can I make payments to my Home Outlet (previously Bargain Outlet/Surplus Warehouse) credit card online?


A: Yes. You can do so here.

 


Q: Can I make payments to my Home Outlet (previously Bargain Outlet/Surplus Warehouse) credit card in the store?


A: No, all payments must go directly to the credit card provider, either via mail or online here.


Q: My business/organization is tax-exempt. How can I register with your company to make purchases in-store and online?


A: Fill out the Sales Tax Exemption Application and our Credit Department will review your application. If approved, you will be able to make tax-exempt purchases in our stores!


Q: Any jobs available?
Yes! You can apply from our Careers page or at any of our stores listed on the locations page or e-mail us your resume in confidence. We are an equal opportunity employer, M/F/D/V.